Support & analytics
Ticket queue and platform performance
Open tickets
9
3 breaching SLA
Median first response
42 min
Target 60 min
API p95
142 ms
Last 24 hours
Docs views
4,812
Last 30 days
Support tickets
| Ticket | School | Subject | Priority | Status |
|---|---|---|---|---|
| #5821 | Oakridge Public | OCR failing on scanned sheets | High | Open |
| #5818 | Greenwood High | Bulk student import mapping | Medium | In progress |
| #5811 | Sunrise International | Add evaluator seats | Low | Waiting |
| #5805 | Delhi Public School | Report export to Excel | Medium | Resolved |
Performance monitoring
Evaluation throughput1,842 / day
OCR accuracy94.1%
AI mark agreement88% accepted
Error rate0.6%